EPIQ Equestrian

Effective Date: October 13, 2026
At EPIQ Equestrian, we take care in preparing and packaging every order to ensure your products arrive safely and ready for the ride. Please review our shipping information below before placing your order.

1. Order Processing
Orders are typically processed within [1–3 business days], excluding weekends and holidays.
Processing times may vary during holidays, promotional periods, product launches, or periods of high order volume.
Orders placed after business hours, on weekends, or on holidays will generally begin processing the following business day.

2. Shipping Rates & Methods
Shipping options and applicable charges are calculated and displayed at checkout.
Available shipping methods may vary depending on the delivery address, package size, weight, and product availability.
Any applicable free shipping promotions or minimum purchase requirements will be displayed on our website or during checkout.

3. Estimated Delivery Times
Delivery estimates depend on the selected shipping method and destination.
Estimated transit times begin once an order has been shipped and do not include order processing time.
While we make reasonable efforts to meet estimated delivery dates, carrier delays, weather conditions, and other circumstances beyond our control may affect delivery.
If we cannot ship within the stated timeframe, we will provide any notices, revised shipping dates, and cancellation or refund options required by applicable law.

4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Tracking updates are provided by the shipping carrier and may take additional time to appear after shipment.

5. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please review your shipping address carefully before submitting an order.
If an address correction is needed, contact us as soon as possible. Once an order has shipped, we may be unable to modify its destination.
Additional shipping costs resulting from incorrect or incomplete addresses may be the customer's responsibility, where permitted by law.

6. Lost, Delayed, or Damaged Shipments
If your order arrives damaged, please contact us promptly at epiqequestrian@gmail.com with your order number, a description of the damage, and photographs when available.
If your shipment is delayed or appears lost, please contact us so we can assist with investigating the issue with the carrier.
We will work with customers and shipping providers to resolve shipping concerns in accordance with applicable law.

7. Returned or Undeliverable Packages
Packages returned to EPIQ due to an incorrect address, unsuccessful delivery attempts, or refusal of delivery may be subject to additional shipping charges if reshipment is requested.
If a refund is issued for an eligible returned shipment, applicable original shipping charges may be deducted as described in our Refund & Return Policy, subject to applicable law.

8. International Shipping
International shipping availability, rates, and delivery options, if offered, will be displayed at checkout.
International customers may be responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by their destination country, unless otherwise stated at checkout.
Customs processing may affect delivery times.

9. Returns & Exchanges
Returns and exchanges are subject to our separate Refund & Return Policy.
Customers are generally responsible for return shipping costs on voluntary returns unless otherwise specified.
Please review our Refund & Return Policy for eligibility requirements, refund deductions, and return instructions.

10. Contact Information
For questions regarding shipping, delivery, or order tracking, please contact:
EPIQ Equestrian
Email: epiqequestrian@gmail.com
Website: www.epiqequestrian.com