EPIQ Equestrian

Effective Date: October 13, 2026
At EPIQ Equestrian, we take pride in creating thoughtfully designed equestrian essentials. We want you to feel confident in your purchase and are happy to assist with eligible returns and exchanges.

1. Returns
We accept returns of eligible products within 14 days of delivery.
To qualify for a return, merchandise must:

• Be unused, unworn, and in its original condition.

• Have all original tags, packaging, and accessories included.

• Be free of dirt, hair, odors, scratches, alterations, or signs of use.

• Be accompanied by proof of purchase.

Items that do not meet these requirements may be refused.

2. Non-Returnable Items
The following items are not eligible for return or exchange unless required by applicable law:

• Custom-made, personalized, or specially modified products.

• Gift cards.

• Products marked as final sale at the time of purchase.

• Products showing signs of use, damage, or alteration after delivery.

3. Exchanges
We are happy to assist with exchanges for eligible merchandise, subject to product availability.
Please contact us within 14 days of delivery to request an exchange.
If the requested replacement is unavailable, we may offer an eligible refund or store credit.

4. Return Authorization
To initiate a return, please contact us at epiqequestrian@gmail.com with your order number and reason for return.
Returns must be authorized before merchandise is shipped back. Return instructions and the appropriate shipping address will be provided upon approval.
Unauthorized returns may be refused.

5. Return Shipping
Customers are responsible for return shipping costs unless the return results from an error on our part or a confirmed product defect.
We recommend using a trackable shipping service and appropriate packaging. EPIQ is not responsible for return shipments lost or damaged in transit, except where applicable law requires otherwise.
Original shipping charges are non-refundable unless required by law.

6. Refunds
Once your return is received and inspected, we will notify you of its approval or rejection.
Approved refunds will be issued to the original payment method, less a 3% payment processing fee and any applicable original shipping charges.
We do not charge restocking fees.
If an order qualified for complimentary shipping, the original shipping cost incurred by EPIQ Equestrian may be deducted from the refund amount.
Please allow up to 10 business days after approval for your refund to be processed. Additional time may be required for your financial institution to post the credit.
Processing fees and shipping deductions apply only to voluntary returns and will not be deducted where prohibited by applicable law, including refunds required for defective, incorrect, or undelivered merchandise.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or potentially defective product, contact us promptly at [customer service email] with your order number, a description of the issue, and photographs when available.

We will review the concern and work toward an appropriate resolution, which may include replacement, repair, or refund depending on the circumstances and applicable law.

Products suspected of having a safety-related defect should not be used until the issue has been resolved.

8. Natural Materials & Product Variations

Many EPIQ products incorporate natural materials, including leather, which may display unique grain patterns, textures, and subtle variations in color.

These natural characteristics are part of the material's individuality and do not automatically constitute manufacturing defects.

Natural variations do not affect any rights customers may have regarding products that are defective or not as described.

9. Order Cancellations

Orders may be canceled before processing or shipment when possible.

Once an order has been processed or shipped, cancellation may no longer be available, and the standard return policy will apply.

Custom or personalized orders may not be eligible for cancellation once production has begun, subject to applicable law.

10. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

EPIQ Equestrian

Email: epiqequestrian@gmail.com

Website: www.epiqequestrian.com