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Privacy Policy

EPIQ Equestrian

Effective Date: October 13, 2026

At EPIQ Equestrian, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Name, email address, telephone number, and billing or shipping address.

  • Account registration details and customer preferences.

  • Information you voluntarily provide through contact forms, customer service inquiries, or other communications.

Order & Transaction Information

  • Products purchased, order history, transaction amounts, and payment status.

  • Payment information processed securely through third-party payment providers. We do not intentionally store complete payment card numbers on our own systems.

Automatically Collected Information

  • IP address, browser type, device information, and operating system.

  • Website activity, pages visited, referring websites, and interactions with our content.

  • Cookies and similar tracking technologies used for website functionality, analytics, and marketing.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing orders, payments, returns, and exchanges.

  • Providing customer service and responding to inquiries.

  • Communicating important information regarding purchases, shipping, and account activity.

  • Improving website functionality, products, and customer experience.

  • Detecting and preventing fraud, unauthorized activity, and security threats.

  • Sending promotional emails, product announcements, and special offers when permitted by applicable law.

  • Complying with legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell customer contact information to third parties for their independent marketing purposes.

Our website is hosted through Wix, which provides our e-commerce platform, website infrastructure, and related services. Customer information may be processed and stored through Wix and its authorized service providers to support website functionality, order processing, customer accounts, and business operations.

We may also share necessary information with payment processors, shipping providers, email marketing services, analytics providers, and other trusted business partners.

Certain advertising or analytics technologies may constitute sharing or selling personal information under applicable privacy laws, even when no monetary payment is involved.

We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or transfer of business assets.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies provided by Wix and potentially other integrated services.

These technologies help us maintain website functionality, remember shopping cart contents, improve user experience, analyze website traffic, and support marketing activities.

Visitors may manage certain cookie preferences through their browser settings or any consent management tools available on our website.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we obtain consent before activating nonessential tracking technologies.

5. Email Marketing & Communications

EPIQ Equestrian may send promotional emails featuring new collections, product launches, special offers, and other brand updates to customers who have subscribed or where otherwise permitted by applicable law.

We use Wix and associated email marketing tools to manage subscriber information and distribute marketing communications.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our messages or by contacting us directly.

We will continue to send necessary transactional communications, including order confirmations, shipping notifications, and customer service responses, when appropriate.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Payment transactions are processed through third-party payment providers using their applicable security measures.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business records, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

8. Your Privacy Rights

Depending on your state or country of residence and applicable law, you may have rights to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Opt out of certain marketing communications or data processing activities.

  • Request information about how your personal information is collected, used, or disclosed.

Certain requests may be subject to legal exceptions, including obligations to retain transaction or tax records.

To submit a privacy-related request, please contact us using the information below.

We will respond to applicable requests within the timeframes required by law.

9. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us for assistance.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of independently operated third-party websites.

We encourage visitors to review the privacy policies of any external websites they access.

11. International Visitors

Our website is operated from the United States.

If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Where required, we will use appropriate safeguards for international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

EPIQ Equestrian

Email: epiqequestrian@gmail.com

Website: www.epiqequestrian.com

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